Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopReturn & Refund Policy
At Lynix Print, every order is produced with care, precision, and attention to detail. Because most of our products are made specifically for each customer, we follow a clear and fair return and refund policy to protect both our customers and our production process.
This policy works together with our Cancellation & Change Order Policy to ensure transparency at every step of your shopping experience.
Our Commitment to Quality
All Lynix Print products are made-to-order, meaning production begins shortly after an order is placed. Each item is printed or prepared based on the exact specifications selected at checkout.
We carefully inspect orders before shipping to ensure they meet our quality standards. If an issue occurs due to our error, we are committed to resolving it promptly.
When Returns or Refunds Are Accepted
Refunds or replacements are only available in the following situations:
The item arrives damaged
The item is defective
You receive the wrong item due to our mistake
An item is missing from your order
If any of these occur, please contact us within 7 days of delivery with clear proof of the issue.
Once verified, we will offer a replacement or a refund, depending on the situation.
Non-Refundable & Non-Returnable Situations
Due to the custom-made nature of our products, we do not accept returns or refunds in the following cases:
Wrong size, color, or product type selected by the customer
Change of mind after the order has entered production
Orders not canceled within the allowed cancellation window
Minor variations in color or print placement due to screen differences
Delivery delays caused by shipping carriers or customs
Orders affected by incorrect shipping information provided by the customer
Important Notice About Customer Selections
Please carefully review your order details before checkout, including:
Product type
Size and color
Design or personalization details
Shipping address and contact email
If your item is produced exactly as ordered, but the selection was incorrect, we are unable to provide a refund, replacement, or exchange.
Personalized & Custom Products
Customized or personalized items are created specifically for you and cannot be returned or refunded, unless they arrive defective or contain an error caused by us.
We strongly recommend double-checking all customization details, including spelling, text placement, and design options, before placing your order.
How to Request a Return or Refund
Step 1: Contact Our Support Team
Please email us within 7 days of receiving your order at:
Email: support@lynixprint.com
Include:
Your order number
A clear description of the issue
Clear photos or videos showing the problem
Step 2: Verification
Our team may request additional information to confirm the issue. This helps us resolve your request quickly and fairly.
Step 3: Approval & Resolution
Once approved, we will provide instructions for a replacement or refund. Please do not return any item unless instructed by our support team.
Refund Processing
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
In certain cases, a partial refund may be issued if only part of the order is affected.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
Your order number
Clear photos or videos of the defect
A brief explanation of the issue
After review, we will offer a replacement or refund at no additional cost.
Order Not Received or Lost Packages
If your order has not arrived after the estimated delivery time, please contact us so we can investigate with the carrier.
If the package is confirmed lost in transit, we will offer a replacement or refund.
Packages lost due to incorrect or incomplete shipping addresses provided by the customer are not eligible for refund or replacement.
Return Shipping Responsibility
If the issue is caused by us, we cover all replacement or return shipping costs.
If the issue is due to customer error, no refund will be issued, and shipping costs are the customer’s responsibility.
Contact Information
We are committed to providing you with a smooth shopping experience. If you have any questions or concerns, please reach out to us at:
- Store: Lynix Print
- Email: support@lynixprint.com
- Contact Page: https://lynixprint.com/contact/
- Business Address: 1720 E Hwy 50, Clermont, FL 34711, United States
- Support Hours: 9:00 AM – 5:00 PM (EST) (Mon – Sat)
- Support Method: We only provide support via email.
Your satisfaction is our top priority, and we are always here to assist you.